Question 1

What is Reviuu?

Accepted Answer

Reviuu is a platform where you can read and write reviews about social media vendors in Nigeria. We cover vendors on Instagram, Facebook, TikTok, and X who sell products and services informally.

Question 2

Is Reviuu free to use?

Accepted Answer

Yes! Reviuu is completely free for both shoppers and vendors. You can read reviews, write reviews, and claim your vendor profile at no cost.

Question 3

How is Reviuu different from other review sites?

Accepted Answer

Reviuu is specifically designed for Nigerian social media vendors who don't have traditional storefronts. We understand the unique challenges of buying from Instagram, TikTok, and other social platforms.

Question 4

Do I need an account to write a review?

Accepted Answer

You can write anonymous reviews without an account, but creating an account gives you benefits like tracking your reviews, following vendors, and earning points.

Question 5

What's the difference between a Review and a Vent?

Accepted Answer

A Review includes a star rating (1-5) and describes your overall experience. A Vent is a way to share an experience or frustration without giving a rating - useful when you want to share something but don't want to affect the vendor's rating.

Question 6

Why do I need to add a photo for low ratings?

Accepted Answer

To ensure fairness and prevent fake negative reviews, we require photo evidence for 1-2 star ratings. This protects honest vendors from unfair attacks while still allowing genuine complaints.

Question 7

Can I edit or delete my review?

Accepted Answer

Yes, you can edit your review if your experience changes (e.g., the vendor resolved an issue). You can also delete your review from your profile settings.

Question 8

Why was my review rejected?

Accepted Answer

Reviews may be rejected if they violate our Community Guidelines - for example, if they contain personal attacks, appear to be fake, or don't describe a genuine experience with the vendor.

Question 9

How do I claim my vendor profile?

Accepted Answer

Search for your business on Reviuu, go to your profile page, and click "Claim this profile." You'll need to verify ownership through your social media account.

Question 10

Can I respond to reviews?

Accepted Answer

Yes! Once you claim your profile, you can respond to any review. We encourage professional, helpful responses - they show potential customers you care about feedback.

Question 11

Can I remove negative reviews?

Accepted Answer

No, you cannot remove legitimate negative reviews. However, you can report reviews that violate our guidelines (fake, spam, or abusive content). You can also respond to negative reviews to share your side.

Question 12

How do I improve my rating?

Accepted Answer

Focus on great customer service! Deliver on time, communicate clearly, and handle issues professionally. Happy customers leave positive reviews. You can also ask satisfied customers to share their experience on Reviuu.

Question 13

Is my information safe?

Accepted Answer

Yes. We use industry-standard security practices to protect your data. See our Privacy Policy for details on how we handle your information.

Question 14

Can I post anonymously?

Accepted Answer

Yes, you can choose to post reviews anonymously. Your username won't be shown, but we still track the review internally to prevent abuse.

Question 15

What if I'm being harassed by a vendor?

Accepted Answer

Report it immediately using the report button or email support@reviuu.co. We take harassment seriously and will take action against vendors who retaliate against reviewers.

Question 16

How do I delete my account?

Accepted Answer

Go to Settings > Account > Delete Account. Your reviews will be anonymized but may remain on the platform to maintain review integrity.

Question 17

Why can't I post more reviews?

Accepted Answer

We have rate limits to prevent spam: 5 posts per hour, with stricter limits for low-rating reviews. Wait a bit and try again.

Question 18

The vendor I'm looking for isn't on Reviuu

Accepted Answer

You can add them! When writing a review, just enter their social media handle. If they're not in our system, a new profile will be created automatically.

Question 19

How do I report a bug or issue?

Accepted Answer

Email support@reviuu.co with details about the issue, including what you were trying to do and any error messages you saw.

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